Find out why service renewals are important to your business.
- Future proofing — through software upgrade policy
- Increased customer satisfaction — drives customer loyalty
- Continued revenues — important annuity stream
As Polycom develops and enhances its solutions, it’s even more important that your customers are protected by a valid maintenance contract. Not only does a support contract give your customers access to expert technical help, it also protects their investment by allowing them to upgrade to the latest features and enhancements developed by Polycom.
A support contract also gives your customers an increased return on their investment by ensuring their system is available for use at any time. As a result, they can take advantage of increased savings through Polycom’s on-going technology development.
Customers covered by a support contract feel more satisfied because they receive a better level of service, thus reducing the impact of any downtime. A satisfied customer is also apt to use, and purchase, products more frequently due to the value-added service, which further enhances their experience.
On-going revenue streams
A healthy service renewal practice equals healthier revenue streams. A customer who previously purchased a service contract already understands the benefits. By sending the renewal in advance of the contract expiration date, 65% of customers will renew without complaint and will budget for the renewal. Otherwise, if the notice isn’t sent in advance, the budget may be allocated elsewhere, making it more difficult for a customer to renew.